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Convenient Home Care Services believes in the power of technology to enable our clinicians to provide better care for our patients. To truly establish a continuum of care that connects each member of a patient's care team, technology is required to foster communication, manage care plans, and document care plan management. That is why Convenient Home Care Services has invested in programs and technologies that enable our patients to have a true continuum of care experience.
At Convenient Home Care Services, we leverage technology to facilitate a higher level of care quality and coordination.
Our web based home health software is automated, from central intake to scheduling, medical supplies, clinical management, billing, payroll, provider communications, and clinician documentation. The web-based patient management portal for providers enables real-time communication and collaboration between providers and our clinicians regarding patient's Plans of Care. This improves the efficiency for providers by:
- Providing secure access to patients' records, including graphed trends and vital signs.
- Helping providers manage Plans of Care (485s), supplemental orders, and patient referrals.
Our ability to use point-of-care computer technology empowers our clinicians to document and access patient information and evidence-based clinical protocols for every patient visit. This technology, paired with our web based home health software, has provided near real-time updates that help coordinate high-quality home health care.
The healthcare system widely recognizes that lowering avoidable hospital readmission rates is a key factor in raising the quality of services and driving down costs.
We work to help providers reduce preventable readmissions. Our services include:
Health care providers face the challenge of meeting the needs of a 21st century population. No setting more clearly portrays the challenge of managing patients with chronic medical conditions in a fragmented healthcare system than that of care transition: the transfer of a patient and their care from the hospital or facility setting to their home and the other way around.
The transition of a patient back home or from home to the hospital is fraught with challenges such as Poor communication with physicians and other members of the patient's care team; Conflicting and/or misunderstanding of medical information; Missed doctor visits; and Medication errors.
Working together across the care continuum, Convenient Home Care Services can help better manage chronically ill patients and prevent avoidable readmissions. Our Care transitions program is designed to reduce unnecessary hospital readmissions through patient and caregiver health coaching and care coordination.
Elements of the program include:
- Educating patients about managing their chronic condition(s) prior to hospital discharge and throughout their care
- Working with patients to ensure effective communication with their physicians and health care providers
- Teaching patients how to self-assess and track their health data, allowing them to determine when action needs to be taken
- Setting personal health goals and building action plans to make changes in their life and health
- Creating a realistic medication management system
- Ensuring physician follow-up appointments
Improving patient outcomes and reducing healthcare costs starts with managing high-risk patients with multiple chronic conditions. Our chronic care program coaches patient compliance and helps avoid complications.
Our detailed reporting on patient outcomes enables an effective collaboration around readmission reduction.
Convenient Home Care Services realizes that health care fraud is a crime that affects providers, physicians, taxpayers and most worryingly, patients' access to care.
Consequently, we take a strong stance against fraud, waste, and abuse in home health care. We maintain stringent standards for regulatory compliance and are ardent advocates for anti-fraud reforms.
Convenient Home Care Services believes that the best way to fight fraudulent activity is to prevent it. We communicate clear standards and expectations for employee activities, and require periodic, mandatory compliance training for all employees.
Compliance is a consistent focus at Convenient Home Care Services, with employees trained upon hire, and re-trained at least annually to reinforce compliance standards, as regulations change.
Knowledge and adherence to our compliance standards is expected of all Convenient Home Care Services employees, and any employee with questions or concerns is encouraged to seek guidance from their supervisor or the Compliance staff.
Convenient Home Care Services engages in frequent review of company activities to confirm compliance with all local. state, and federal laws and regulations. Reviews include care center assessments, clinical operations audits, conditions of participation audits, internal audits, and external audits. Further, we perform periodical medical records reviews throughout the year to ensure ongoing adherence to the Conditions of Participation, Medicare coverage and eligibility guidelines, and compliance with other regulations.
To help identify and prevent compliance issues, we have integrated automatic coding reviews into our home health software technology, which flag certain coding patterns for further review by Quality Assurance staff.
Simply put, Convenient Home Care Services maintains a position of zero tolerance when it comes to fraud, both for those directly violating compliance standards and those who fail to report or investigate suspected violations.